Reliability Through Advocacy: High-Quality Service Delivery Across Nepal
At ISPAN, our mission is to ensure that every digital connection in Nepal is stable, high-performing, and affordable. As the apex body for Internet Service Providers (ISPs), we act as both a regulator of internal standards and a fierce advocate for the infrastructure that powers our nation.
Commitment to Excellence: NTA QoS Compliance
Quality of Service (QoS) is not just a metric; it is our commitment to the consumer. ISPAN mandates that all member ISPs strictly adhere to the standards established by the Nepal Telecommunications Authority (NTA).
Our members are evaluated on critical Key Performance Indicators (KPIs) to ensure a seamless user experience:
Network Uptime: Minimizing service interruptions to ensure 24/7 connectivity.
Bandwidth Integrity: Ensuring that the speed delivered to your home matches the speed promised in your plan.
Latency & Packet Loss: Optimizing routes to provide low-latency connections, essential for video conferencing, gaming, and real-time data.
Technical Support: Maintaining responsive customer service protocols to resolve issues within NTA-prescribed timelines.
Our Strategic Focus
As we look toward 2025 and beyond, ISPAN remains focused on three core pillars:
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Standardization: Continuous monitoring of member ISPs to ensure they meet or exceed NTA’s strict QoS Bylaws.
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Infrastructure Security: Protecting the physical backbone of the internet from unauthorized interference.
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Policy Reform: Working with the Ministry of Communication and Information Technology (MoCIT) to treat internet infrastructure as an Essential Service.
“A digital Nepal is only as strong as the wires that connect us. ISPAN is dedicated to ensuring those wires stay up, the speeds stay fast, and the prices stay fair.”